Shipping policy
Shipping Policy
At Zelzes.com, we are committed to providing convenient and reliable shipping services across Europe. Please review the following table for our shipping rates:
| Order Total | Shipping Fee |
|---|---|
| Less than $40 | $8.00 |
| $40 or more | Free |
Shipping Terms and Conditions:
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Delivery Time: Orders are typically processed and dispatched within 1-2 business days. Once shipped, delivery times may vary depending on your location within Europe. You can expect your order to arrive within 3-7 business days.
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Tracking Information: Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment. To track your package, please visit 17Track and enter your tracking number in the designated field. This will provide you with real-time updates on the whereabouts of your package until it reaches your doorstep. If you encounter any issues with tracking your order, please don't hesitate to contact our customer service team for assistance.
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Delivery Address: Please ensure that the delivery address provided is accurate and complete, including your street address, apartment or suite number (if applicable), and contact telephone number. This information is essential for our shipping partners to ensure successful delivery of your order. Failure to provide a complete delivery address and contact number may result in delays or issues with delivery.
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Delivery Attempts: Our shipping partners will make multiple attempts to deliver your package. If delivery is unsuccessful after several attempts, your package may be held at a local distribution center for pickup or returned to us. Additional charges may apply for re-delivery.
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International Shipping: We not only provide delivery services in Europe, but also provide efficient delivery services worldwide. But delivery time may vary depending on your region, for example in North America you may need to expect 7-12 working days for delivery.
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Customs and Import Duties: Customers are responsible for any customs duties, taxes, or import fees that may apply to their orders. These charges are not included in the total at checkout and may be collected upon delivery by the courier.
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Shipping Restrictions: Some products may be subject to shipping restrictions based on their size, weight, or contents. We will notify you if any restrictions apply to your order.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team for assistance. We are here to help ensure that your shopping experience with us is smooth and enjoyable.